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Post by buffalogal on Apr 15, 2013 18:32:43 GMT -5
I had posted on the IM forum about not getting an email about my renewal and I thought it was expiring. They said I would get an email.So they were no help at all. Never got one. Now I am blocked and can't get on. Cause my membership expired. Tried last week to renew it and I couldn't. Still can't renew it. So I guess I have to go in and start from the beginning. Why even bother if they don't know what they are doing. Can't get on the forum to ask what to do.
So feel free to comment on my post from the other day that they were no help and now I have no membership!
Laura
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Post by googal70 on Apr 16, 2013 7:51:22 GMT -5
I am so sorry. There has been nothing but issues since they relaunched the site. I hate change.
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Post by thinkaboutgoo on Apr 16, 2013 13:07:22 GMT -5
I hate it too. I had a hard time getting in too. I purposely deleated/filed all my emails so I can keep up with the IM and emails or lack of them. WTF!!! I am sorry.
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Post by googal70 on Apr 16, 2013 13:21:46 GMT -5
Some people can get to the forums but not the presale page and the meet and greet page. This was very poorly designed.
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Post by thinkaboutgoo on Apr 16, 2013 14:49:00 GMT -5
Yes it is. There was nothing wrong with the way it was. If it is not broke why fix it?
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Post by googal70 on Apr 16, 2013 15:54:08 GMT -5
I know.
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Post by buffalogal on Apr 16, 2013 19:04:51 GMT -5
so I sent an email to them this morning, which I should have done in the first place, explaining what has happened, I did get a response.
According to our records, your membership has expired. Please visit the following link if you'd like to renew
with the link, attached. Haven't tried it to see if it will work this time. They could have at least said sorry or something. At this point, not sure if I want to renew or not.
Laura
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Post by googirl4ever on Apr 17, 2013 4:28:31 GMT -5
Laura, I'm sorry you're having such a hard time. My original membership would be renewing next week so I'll keep you posted if I get any email.
I did get the 6 month membership because I think when I re-joined, that's all they were offering. I also needed to create a separate id and password for the forums. I don't know if any of this helps you but I thought I would share what I did. I know there are some instructions over at AG and that helped me. I'll see if I can get some more details.
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Post by googal70 on Apr 17, 2013 9:00:22 GMT -5
Mine renews next week too so we'll see what happens.
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